Customer Care
Everything you need to know about receiving and returning your Zaina order.
Customer Care
We currently ship orders within the United States only. Shipping timelines and delivery estimates may vary depending on the item, availability, and whether the piece is Ready to Ship, Try & Buy, or made to order. Once your order has been processed and dispatched, tracking information will be provided where available. Please ensure that your shipping details are accurate at checkout. For any questions regarding delivery, contact us before placing your order.
We want you to feel confident with every Zaina purchase. For eligible Ready to Ship items, we offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your jewelry must be in the same condition in which it was received — unworn, unused, undamaged, with any original tags attached, and in its original packaging. You will also need your receipt or other proof of purchase.
To request a return, please contact us at radhika.ahuja.us@gmail.com before sending your item back. Once your return request has been reviewed and accepted, we will provide return instructions and, where applicable, a return shipping label. Items returned without first contacting us and receiving return authorization may not be accepted.
Please send approved returns only to the return address provided by our team in your return instructions.
Zaina Try & Buy orders follow a separate return process from our standard 30-day return policy.
Try & Buy rings are preview samples provided in Sterling Silver with a Cubic Zirconia center stone and in women’s Size 7. Try & Buy samples must be returned within 1 week of delivery in their original condition and packaging.
The $150 Try & Buy deposit per sample is refundable according to the applicable Try & Buy terms once the sample has been returned and inspected.
Please return Try & Buy samples within the required return period. Late or unreturned Try & Buy kits may incur a $450 fee.
Contact radhika.ahuja.us@gmail.com if you need assistance with your Try & Buy return.
Please inspect your order as soon as it arrives. If your jewelry is defective, damaged during delivery, or you receive an incorrect item, contact us as soon as possible at radhika.ahuja.us@gmail.com.
Please include your order information and photographs where appropriate so our team can review the issue and determine the appropriate solution.
Certain items are not eligible for return.
Custom Orders, Made to Order jewelry, personalized pieces, specially requested sizes, metals, colors, or other customized jewelry are final sale unless the item arrives damaged, defective, or materially different from what was confirmed with you.
Try & Buy samples are governed by the separate Try & Buy return terms above.
We also cannot accept returns on gift cards or final-sale items, where applicable.
If you are unsure whether your purchase is eligible for return, please contact us before sending anything back.
We do not currently process direct exchanges.
If you would like a different eligible Ready to Ship item, the simplest process is to request a return for your original item. Once your return is accepted, you may place a separate order for your preferred piece.
Custom or Made to Order jewelry remains subject to the non-returnable terms described above.
Once we receive your eligible returned item, we will inspect it and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit card company, PayPal, or digital wallet provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at radhika.ahuja.us@gmail.com.
Zaina currently sells and ships only within the United States. Accordingly, international and European Union return provisions do not currently apply to purchases made through our store.
For any questions regarding returns, refunds, damaged items, or Try & Buy orders, please contact radhika.ahuja.us@gmail.com